Winnipeg Insurance Brokers Limited (WIB) is committed to ensuring that its customer service accessibility guidelines, policies, practices and procedures are consistent with the following principles
WIB is committed to
Communications
WIB will communicate in a manner that maintains an individual’s dignity and respect to include
Service Disruptions
WIB will provide clients with notice in the event of a planned or unexpected disruption in all the facilities or services used by clients. Notices will include
Notices will be placed at all public entrances, service counters located on the premises, and on the website.
Assistive Devices
WIB is committed to serving clients with disabilities who use assistive devices to obtain, use or benefit from its products and services.
WIB permits assistive devices on premises, and will not interfere with assistive devices without permission of the owner or user. Typical devices that clients may use include
Accessible Documents
WIB shall provide document(s) or information contained in the document(s) to clients in a format that considers the client’s disability.
Service Animals and Support Persons
Persons with a disability who are accompanied by a service animal may access all WIB premises that are normally accessible to clients. WIB will:
Clients with a disability who are accompanied by a support person will have access to that support person while on WIB premises. WIB will:
Training of Employees
WIB provides training to staff whose duties involve interaction with the public or other third parties. Training includes:
Training will be provided on an ongoing basis in connection with changes to this document and will be provided to appropriate staff within 30 days after he or she is assigned the applicable duties.
Feedback
It is WIB’s priority to meet and surpass all clients’ expectations. Therefore, client feedback should be directed:
Insurance tips,
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We love it here, too.
We are committed to the communities where we live and work, and we demonstrate our commitment by taking part in sponsorship and volunteer programs.
We love it here, too.
We are committed to the communities where we live and work, and we demonstrate our commitment by taking part in sponsorship and volunteer programs.
Winnipeg Insurance Brokers Ltd. Unit 106-2565 Portage Avenue, Winnipeg, MB R3J 0P4
Winnipeg Insurance Brokers Ltd. serves our clients and operates on Treaty One land; homeland of the Anishinaabe, Cree, Oji-Cree, Ojibway, Dakota, and Dene Peoples, and the homeland of the Red River Metis. Our drinking water comes from Shoal Lake 40 First Nation, in Treaty Three territory. We respect the treaties, the land, and the water that sustain us.